Business correspondence means letters and emails exchanged between organisations, or between an organisation and its customers. Common types are enquiry, order, complaint, adjustment (reply to a complaint) and sales letters. They must be clear, correct, courteous and concise.
Key points
Business letters create a record and build the image of the firm.
The 7 Cs of business communication: clear, concise, correct, complete, courteous, concrete and considerate.
A business letter has a letterhead, reference number, date, inside address, subject, salutation, body, complimentary close and signature with designation.
An enquiry letter asks for information on products, prices or terms.
A quotation or reply to an enquiry gives the details asked for.
An order letter states items, quantity, specifications, price, delivery date and mode of payment clearly.
A complaint letter explains the problem with facts (order number, date, defect) and states the remedy expected.
An adjustment letter replies to a complaint, apologises if needed and explains the action taken.
A sales letter persuades the reader to buy, often following the AIDA approach.
Business emails follow the same rules: meaningful subject line, short paragraphs, polite closing, signature block.
Important terms
Letterhead – printed name, address and contact details of the firm.
Reference number – a code for filing and future reference.
Inside address – the receiver's name and address.
Enclosure (Encl.) – documents sent with the letter.
AIDA – Attention, Interest, Desire, Action (structure of a sales letter).
cc – copy sent to another person.
Language study
Useful phrases:
Enquiry: "We would be glad if you could send us your latest price list for..."
Order: "Please supply the following items at the earliest..."
Complaint: "We regret to inform you that the goods received on (date) were damaged."
Adjustment: "We sincerely apologise for the inconvenience and are sending replacements."
Closing: "We look forward to your early reply."
Structure of a complaint letter:
Reference to the order (number, date)
Description of the problem with facts
Effect of the problem
Remedy requested (replacement, refund, repair)
Polite close
5 important questions
Q1. What are the 7 Cs of business communication?
Clarity, conciseness, correctness, completeness, courtesy, concreteness and consideration. They make a message effective and professional.
Q2. What is the purpose of a reference number in a business letter?
It helps both sides file and trace the letter later, and links replies to the original correspondence.
Q3. Write a letter placing an order for books for your college library.
Letterhead of the college, ref. no., date.
To: The Manager, (bookseller), address.
Subject: Order for books.
Body: Please supply the following books (table: title, author, publisher, number of copies). Allow the usual discount. Deliver by (date). Payment by cheque/online on receipt of bill.
Close: Yours faithfully, Librarian.
Q4. Explain the parts of a business letter.
Letterhead
Reference and date
Inside address
Subject line
Salutation
Body: opening, details, closing
Complimentary close
Signature, name and designation
Enclosures / cc
Q5. What is an adjustment letter? How should it be written?
It is a reply to a customer's complaint.
Thank the customer for informing.
Apologise if the firm is at fault.
Explain the cause briefly.
State the action: replacement, refund, discount.
Assure better service; keep a polite, positive tone.
If the claim is rejected, explain reasons tactfully.
Exam tip
Use a table for the list of items in an order letter. It is clearer and examiners like it.
A resume (CV) is a short document listing a person's education, skills and experience for a job. It is sent with a job application letter (cover letter) that explains why the applicant suits the post. Both must be truthful, neat and tailored to the job.
Key points
A resume is brief (1–2 pages); a curriculum vitae (CV) is more detailed, often used in academics. In India the words are often used interchangeably.
A bio-data traditionally includes personal details (date of birth, father's name, etc.).
Main sections of a resume: contact details, career objective, education, skills, experience/internships, projects, achievements, extra-curricular activities, languages, declaration.
List education and experience in reverse chronological order (latest first).
Use action verbs: organised, managed, designed, taught, led.
Mention measurable achievements where possible ("trained 20 students in basic computers").
The job application (cover) letter introduces you, names the post and source of advertisement, highlights 2–3 matching qualifications, and requests an interview.
Tailor both documents to each job.
Use a professional email ID and check spelling carefully.
Never include false information.
Important terms
Resume – a short summary of qualifications for a job.
Career objective – one or two lines on your professional goal.
Cover letter – the letter sent with a resume.
References – people who can confirm your character or work.
Declaration – statement that the information is true.
Sample career objective: "To work as a junior accountant in a reputed firm where I can use my knowledge of Tally and GST and grow professionally."
Cover letter opening: "With reference to your advertisement in (newspaper) dated (date), I wish to apply for the post of..."
5 important questions
Q1. What is the difference between a resume and a bio-data?
A resume focuses on skills, education and experience relevant to a job. A bio-data focuses more on personal details such as date of birth, family and religion; it is now less used for jobs.
Q2. What is reverse chronological order?
Listing the most recent education or job first and older ones after it, so the employer sees the latest achievements first.
Q3. Write a job application letter for the post of a clerk.
Your address, date.
To: The Manager, (organisation), address.
Subject: Application for the post of Clerk.
Para 1: reference to advertisement; post applied for.
Para 2: qualifications – B.A., typing speed, MS-CIT/computer skills, Marathi and English.
Para 3: experience or internships; qualities like accuracy and punctuality.
Para 4: request for interview; resume enclosed.
Yours faithfully, signature, name. Encl.: Resume.
Q4. Explain the essential sections of a resume.
Personal and contact details.
Career objective.
Educational qualifications.
Skills.
Work experience / projects.
Achievements and extra-curricular activities.
Declaration.
Q5. What are the qualities of a good resume?
Brief and well organised.
Tailored to the job.
Truthful and verifiable.
Uses action verbs and facts.
Error-free and neat.
Easy-to-read layout with headings.
Exam tip
In exam resumes, use realistic but clearly fictional details (e.g. "ABC College") and a table for education – it saves space and looks professional.
Public speaking is speaking to an audience to inform, persuade or entertain. A presentation is a structured talk, often with slides. Good speakers plan their message, know their audience, practise, and use voice and body language well.
Key points
Know the purpose (inform, persuade, entertain, inspire) and the audience (age, knowledge, interest).
Structure: introduction (greeting, hook, purpose), body (3–4 main points with examples), conclusion (summary, call to action, thanks).
A strong opening can be a question, a short story, a striking fact or a quotation.
Practise aloud several times; time yourself.
Speak clearly and at a moderate pace; vary pitch and pause for effect.
Maintain eye contact with different parts of the audience.
Use natural gestures; stand straight; avoid fidgeting.
Slides should support, not replace, the talk: few words, large font, clear images; the common guide is about six lines per slide.
Handle questions politely; repeat the question, answer briefly, admit if you do not know.
Nervousness is normal; preparation and slow breathing reduce it.
Important terms
Audience analysis – understanding who listens and what they need.
Hook – an opening that grabs attention.
Delivery – the way a speech is presented (voice, pace, gestures).
Visual aids – slides, charts, objects used during a talk.
Stage fright – nervousness before speaking in public.
Extempore – speaking without preparation.
Language study
Useful expressions:
Opening: "Good morning, respected Principal, teachers and friends. Today I will talk about..."
Signposting: "My first point is...", "Moving on to...", "Finally..."
Emphasis: "What is important here is..."
Closing: "To conclude...", "Thank you for your attention. I am happy to take questions."
Types of speeches: welcome speech, vote of thanks, farewell speech, informative talk, persuasive speech, impromptu speech.
5 important questions
Q1. What is a vote of thanks?
A short speech at the end of a function thanking the chief guest, organisers, participants and audience by name or group for their contribution.
Q2. What are visual aids? Give two examples.
Visual aids are things shown to the audience to support a talk, such as presentation slides, charts, graphs, models or videos.
Q3. Explain the structure of an effective presentation.
Introduction: greet, hook, state the topic and purpose, give an outline.
Body: 3–4 main points in logical order, each with examples or data.
Transitions between points.
Conclusion: summarise, restate the message, call to action.
Question-answer session.
Q4. How can a speaker overcome stage fright?
Prepare thoroughly and know the content.
Practise aloud, before a mirror or friends.
Arrive early and check the stage and equipment.
Breathe slowly and deeply before starting.
Focus on the message, not on yourself.
Look at friendly faces first.
Accept small mistakes and continue.
Q5. Discuss the role of body language in public speaking.
Posture shows confidence.
Eye contact builds trust.
Gestures emphasise points.
Facial expressions show emotion and sincerity.
Movement keeps attention but should not distract.
Mismatch between words and body language reduces credibility.
Exam tip
In speech-writing questions, include the greeting and the closing "thank you" – both carry format marks.
Soft skills are the personal and social qualities that help a person work well with others: communication, teamwork, leadership, time management and a positive attitude. Emotional intelligence (EI) is the ability to understand and manage one's own emotions and those of others. Employers value these skills as much as degrees, so NEP English papers now include them.
Key points
Hard skills are technical, job-specific and measurable (typing, accounting, coding); soft skills are personal, transferable and harder to measure (communication, empathy).
Hard skills may get you an interview; soft skills help you get and keep the job and grow in it.
Main soft skills: communication, teamwork, leadership, problem solving, decision making, adaptability, time management, stress management, negotiation, work ethic and etiquette.
Positive attitude and self-confidence come from preparation, self-awareness and learning from mistakes.
Time management: set priorities, plan the day, avoid procrastination; the urgent–important matrix helps decide what to do first.
The term emotional intelligence was introduced by psychologists Peter Salovey and John Mayer (1990) and popularised by Daniel Goleman's book Emotional Intelligence (1995).
Goleman's five components of EI: self-awareness, self-regulation, motivation, empathy and social skills.
IQ (intelligence quotient) measures reasoning and academic ability; EQ (emotional quotient) shows how well one handles feelings and relationships. Both matter; EQ strongly affects leadership and teamwork.
EI can be developed through reflection, listening, controlling anger, and seeing situations from others' point of view.
Important terms
Soft skills – interpersonal and personal qualities.
Hard skills – technical, measurable abilities.
Emotional intelligence (EI/EQ) – ability to recognise and manage emotions.
Empathy – understanding others' feelings from their point of view.
Self-regulation – controlling impulses and moods.
Procrastination – delaying tasks unnecessarily.
Interpersonal skills – skills for dealing with other people.
Language study
Soft skill
What it looks like at work
Communication
clear e-mails, active listening
Teamwork
sharing tasks, supporting colleagues
Leadership
guiding, motivating, taking responsibility
Adaptability
learning new tools, accepting change
Time management
meeting deadlines, planning
Conflict resolution
calm discussion, finding a middle path
5 important questions
Q1. Distinguish between hard skills and soft skills.
Hard skills are technical and measurable, learnt through training (e.g. Tally, typing). Soft skills are personal and social qualities (e.g. communication, teamwork) that apply to every job.
Q2. Name the five components of emotional intelligence.
Self-awareness, self-regulation, motivation, empathy and social skills (Daniel Goleman).
Q3. Explain the importance of soft skills for a graduate.
Improve employability and interview performance.
Help in teamwork and good workplace relations.
Build leadership and decision-making ability.
Reduce conflicts and stress.
Make a person adaptable to change.
Support career growth and customer satisfaction.
Q4. Explain emotional intelligence and its components.
EI is the ability to identify, understand and manage emotions in oneself and others.
Drama is literature written to be performed by actors on a stage. It tells a story through dialogue and action rather than narration. Its main elements are plot, character, dialogue, setting, conflict and theme, and its main types are tragedy and comedy.
Key points
Drama is meant for performance; stage directions guide actors and directors.
Aristotle, in the Poetics, named six parts of tragedy: plot, character, thought, diction, song and spectacle; he considered plot the most important.
Tragedy shows the fall of a great person, often through a flaw (hamartia), and arouses pity and fear leading to catharsis.
Comedy is light, ends happily and often uses misunderstandings and humour.
Tragicomedy mixes serious and comic elements.
Shakespeare's plays are usually in five acts; his tragedies include Hamlet, Macbeth, Othello and King Lear; his comedies include As You Like It and Twelfth Night.
One-act plays are short plays with a single act and usually one main incident.
Dialogue reveals character and moves the plot forward.
Soliloquy lets a character speak private thoughts aloud, alone on stage.
Aside is a short remark heard by the audience but not by other characters.
Dramatic irony occurs when the audience knows something the characters do not.
Important terms
Act / scene – major / minor divisions of a play.
Stage directions – instructions in the script about movement, setting, tone.
Protagonist / antagonist – hero / opposing force.
Hamartia – the tragic flaw or error of judgement of the hero.
Catharsis – emotional cleansing the audience feels after a tragedy.
Comic relief – a funny scene in a serious play to ease tension.
Chorus – a group commenting on the action (Greek drama).
Language study
Five-part dramatic structure:
Exposition
Rising action
Climax
Falling action
Catastrophe (tragedy) or resolution (comedy)
Indian theatre: Bharata's Natyashastra is the ancient Sanskrit treatise on drama; modern Indian playwrights include Vijay Tendulkar (Marathi), Girish Karnad (Kannada) and Mahesh Dattani (English).
5 important questions
Q1. What is a soliloquy?
A soliloquy is a speech in which a character, alone on stage, speaks his thoughts aloud so that the audience learns his inner feelings. Hamlet's "To be, or not to be" is a famous example.
Q2. What is dramatic irony?
It is a situation in which the audience knows something important that a character on stage does not, which creates tension or humour.
Q3. Explain the features of tragedy according to Aristotle.
Imitation of a serious and complete action.
Hero of high position with a tragic flaw.
Reversal of fortune (peripeteia) and recognition (anagnorisis).
Arouses pity and fear.
Leads to catharsis.
Plot is the most important element.
Q4. Distinguish between tragedy and comedy.
Tragedy: serious theme; comedy: light theme.
Tragedy ends in suffering or death; comedy ends happily (often marriage or reunion).
Tragic heroes are noble; comic characters are often ordinary.
Tragedy arouses pity and fear; comedy arouses laughter.
Q5. Write a note on the one-act play.
A short play in one act.
Focuses on one main incident and few characters.
Quick exposition and rapid move to climax.
Simple setting.
Suited to schools, radio and amateur theatre.
Strong single impression, like a short story.
Exam tip
Use correct technical words (soliloquy, catharsis, dramatic irony) in your answers and give one example of each from your prescribed play.
Modern Drama: Problem Play, Absurd Drama and One-Act Play
Quick summary
Modern drama (late 19th and 20th century) moved away from kings and heroes towards ordinary people, social problems and the meaning of human existence. The problem play, realistic drama, the Theatre of the Absurd and the one-act play are its main forms. Ibsen, Shaw, Beckett, Pinter and Indian dramatists like Vijay Tendulkar and Girish Karnad are key names.
Key points
Realism in drama shows everyday life, ordinary speech and believable characters on a box-set stage.
Henrik Ibsen (Norway), "father of modern drama", wrote A Doll's House (1879), which questioned the position of women in marriage.
A problem play presents a social issue (marriage, class, money, morality) for debate rather than mere entertainment.
G. B. Shaw used comedy and discussion in problem plays: Arms and the Man, Candida, Pygmalion, Mrs Warren's Profession; he admired Ibsen and wrote The Quintessence of Ibsenism.
The Theatre of the Absurd (term by critic Martin Esslin, 1961) grew after the Second World War from the idea that human life lacks clear meaning.
Features of absurd drama: little or no plot, circular structure, illogical or repetitive dialogue, failure of communication, waiting, and a mixture of humour and despair.
Samuel Beckett'sWaiting for Godot (1953 in French; English 1955) shows two tramps waiting for Godot, who never comes. Other absurdists: Eugène Ionesco (The Bald Soprano), Harold Pinter (The Birthday Party), Edward Albee.
Other modern trends: poetic drama (T. S. Eliot's Murder in the Cathedral), Irish drama (Synge's Riders to the Sea), the "angry young man" play (John Osborne's Look Back in Anger, 1956), and epic theatre (Bertolt Brecht).
A one-act play is a short play complete in one act, with a single main incident, few characters, one setting and quick development to a climax.
Indian drama in translation: Vijay Tendulkar (Silence! The Court Is in Session), Girish Karnad (Tughlaq, Hayavadana, Naga-Mandala), Mahesh Dattani (Final Solutions).
Minor forms: skit, street play (nukkad natak), radio play, mime/pantomime.
Important terms
Problem play – play that discusses a social problem.
Realism – faithful representation of everyday life.
Theatre of the Absurd – drama showing the meaninglessness of human existence.
Existentialism – philosophy that humans create their own meaning in an indifferent world.
One-act play – short play complete in one act.
Street play – short play performed in public places for social awareness.
Epic theatre – Brecht's drama that makes the audience think rather than feel.
Language study
Form
Key writer
Example
Problem play
Ibsen, Shaw
A Doll's House; Arms and the Man
Absurd drama
Beckett, Ionesco
Waiting for Godot
Poetic drama
T. S. Eliot
Murder in the Cathedral
One-act play
Synge
Riders to the Sea
Indian drama
Tendulkar, Karnad
Silence! The Court Is in Session; Tughlaq
5 important questions
Q1. What is a problem play?
A problem play is a drama that presents a social or moral problem – such as marriage, class or money – realistically, to make the audience think and discuss it. Ibsen and Shaw are its masters.
Q2. Who coined the term "Theatre of the Absurd"?
The critic Martin Esslin, in his book The Theatre of the Absurd (1961).
Q3. Explain the features of the Theatre of the Absurd.
Based on the idea that life is meaningless and illogical.
No traditional plot; often circular, nothing "happens".
Repetitive, broken or nonsensical dialogue.
Breakdown of communication.
Characters waiting, trapped or confused.
Tragicomic tone: laughter mixed with despair.
Example: Waiting for Godot.
Q4. What are the features of a one-act play?
Complete in one act, usually 20–40 minutes.
Single main incident and theme.
Few characters and usually one setting.
Quick exposition; rapid movement to climax.
Economy of words; every line counts.
Strong, often surprising ending.
Example: Riders to the Sea by J. M. Synge.
Q5. Write a note on Ibsen and Shaw as writers of problem plays.
Ibsen: realistic social dramas; A Doll's House on women's freedom; Ghosts on inherited sins; serious tone.
Shaw: inspired by Ibsen; used wit, paradox and comedy; Arms and the Man mocks romantic ideas of war; Pygmalion on class and language.
Both used drama to criticise society and spark discussion.
Exam tip
Name at least one play for every form you discuss. In absurd-drama answers, connect features to Waiting for Godot with one concrete detail (the two tramps, the tree, the boy messenger).
Autobiography and memoir are forms of life writing in which a person writes about his or her own life. An autobiography tells the whole life story in order, while a memoir focuses on selected experiences, a period or a theme. Both are non-fiction, written in the first person, and are now taught as literary forms in NEP English courses.
Key points
Life writing includes biography (a life written by someone else), autobiography, memoir, diary, journal and letters.
An autobiography covers the writer's life from childhood to the time of writing, usually in chronological order.
A memoir is narrower: it focuses on particular memories, relationships, events or a phase of life, and often on the writer's feelings about them.
Both are written in the first person ("I") and claim to be true, but memory is selective, so they mix fact with interpretation.
Features of a good autobiography: honesty, self-examination, a picture of the age and society, development of the self, vivid incidents and a readable style.
Autobiography can be a tool of social history and protest; Dalit autobiographies record caste experience (Daya Pawar's Baluta, Marathi, 1978; Laxman Mane's Upara; Omprakash Valmiki's Joothan, Hindi).
Famous Indian autobiographies: M. K. Gandhi's The Story of My Experiments with Truth (written in Gujarati, English translation by Mahadev Desai), Jawaharlal Nehru's An Autobiography (1936), A. P. J. Abdul Kalam's Wings of Fire (1999).
Women's life writing: Rassundari Devi's Amar Jiban (Bengali, 1876, among the first Indian autobiographies), Kamala Das's My Story.
Western examples: Benjamin Franklin's Autobiography, Helen Keller's The Story of My Life, The Diary of a Young Girl by Anne Frank (diary form).
Always give at least two examples with author names. In "difference" questions, a three-column comparison (autobiography / memoir / biography) is quick and scoring.
The essay is a short prose composition in which a writer expresses ideas, opinions or experiences on a single subject. The word comes from the French essai, meaning "an attempt", used by Michel de Montaigne in 1580. In English, Francis Bacon began the form, and it developed through periodical essays, personal essays and modern essays. It is a common unit on "forms of literature".
Key points
Montaigne (France) is the father of the essay; his Essais (1580) were personal and conversational.
Francis Bacon is called the father of the English essay; his Essays (1597, enlarged 1612 and 1625) are short, aphoristic and full of worldly wisdom: "Of Studies", "Of Truth", "Of Friendship".
Bacon's famous line: "Some books are to be tasted, others to be swallowed, and some few to be chewed and digested" ("Of Studies").
Periodical essays (18th century): Joseph Addison and Richard Steele wrote light, moral and humorous essays in The Tatler (1709) and The Spectator (1711), creating characters like Sir Roger de Coverley.
Dr Samuel Johnson wrote essays in The Rambler and The Idler; Oliver Goldsmith in The Citizen of the World.
Romantic personal essay: Charles Lamb (Essays of Elia, e.g. "Dream Children", "A Dissertation upon Roast Pig"), William Hazlitt ("On Going a Journey") and Leigh Hunt wrote intimate, emotional, self-revealing essays.
Victorian essayists: Thomas Carlyle, John Ruskin, Matthew Arnold and Thomas Macaulay wrote serious essays on society, art and culture.
Modern essayists: G. K. Chesterton, Hilaire Belloc, A. G. Gardiner, Robert Lynd, E. V. Lucas, Virginia Woolf, George Orwell ("Shooting an Elephant", "Politics and the English Language") and Aldous Huxley.
Indian essayists in English: Nirad C. Chaudhuri, R. K. Narayan (light essays), Amartya Sen (The Argumentative Indian).
Types of essay: formal (impersonal, logical, serious) and informal/personal (light, conversational, humorous).
Other classifications: narrative, descriptive, reflective, expository, argumentative, periodical.
Features: brevity, a single central idea, the writer's personality, unity, and a polished style.
Important terms
Essay – a short prose piece on one subject.
Aphorism – a short, wise saying (Bacon's style).
Periodical essay – essay published in a journal or newspaper series.
Personal essay – informal essay revealing the writer's personality.
The Victorian Age covers the reign of Queen Victoria (1837–1901), a period of industrial growth, empire, scientific discovery and social change in Britain. Its literature reflects both confidence in progress and doubt caused by science and poverty. The novel became the leading form, and Tennyson, Browning and Arnold were the major poets.
Key points
Background: the Industrial Revolution, railways, growth of cities and factories, the British Empire, and the Reform Acts that widened voting rights.
Charles Darwin'sOn the Origin of Species (1859) challenged religious beliefs and caused a conflict between science and faith.
The Victorian compromise: an attempt to balance progress with tradition, and faith with doubt.
Literature had a strong moral purpose and dealt with social problems: poverty, child labour, the position of women, class.
Alfred, Lord Tennyson (Poet Laureate from 1850): In Memoriam (doubt and faith after a friend's death), "Ulysses", "The Lady of Shalott", Idylls of the King.
Robert Browning perfected the dramatic monologue: "My Last Duchess", "Porphyria's Lover", "Andrea del Sarto".
Matthew Arnold: poet of doubt and melancholy ("Dover Beach") and critic (Culture and Anarchy).
Women poets: Elizabeth Barrett Browning (Sonnets from the Portuguese), Christina Rossetti ("Goblin Market").
Pre-Raphaelites (D. G. Rossetti and others) valued beauty, colour and medieval subjects.
Novelists: Charles Dickens (Oliver Twist, David Copperfield, Hard Times, Great Expectations), William Thackeray (Vanity Fair), the Brontë sisters (Jane Eyre, Wuthering Heights), George Eliot (Middlemarch, The Mill on the Floss), Thomas Hardy (Tess of the d'Urbervilles), and Lewis Carroll (Alice in Wonderland).
Novels were often published in monthly parts (serialisation), which made them popular with the growing middle class.
Prose thinkers: Thomas Carlyle, John Ruskin, John Stuart Mill (On Liberty), Cardinal Newman.
Late Victorian drama: Oscar Wilde's comedies (The Importance of Being Earnest, 1895).
Important terms
Victorian compromise – balance of progress and tradition, science and faith.
Dramatic monologue – a poem in which one speaker addresses a silent listener.
Social novel – novel exposing social problems.
Serialisation – publication of a novel in parts.
Poet Laureate – official national poet.
Pre-Raphaelite Brotherhood – group of artists and poets founded in 1848.
Important dates and people
Year
Event
1837
Victoria becomes queen
1847
Jane Eyre and Wuthering Heights published
1850
Tennyson becomes Poet Laureate; In Memoriam
1859
Darwin's On the Origin of Species
1867
Second Reform Act; Arnold's "Dover Beach" published
1895
The Importance of Being Earnest staged
1901
Death of Queen Victoria
5 important questions
Q1. What is meant by the Victorian compromise?
It refers to the Victorians' attempt to balance new science and industrial progress with traditional religion, morality and social order.
Q2. Who perfected the dramatic monologue? Name one poem.
Robert Browning; for example, "My Last Duchess".
Q3. Explain the main characteristics of Victorian literature.
Conflict between science and religion; faith and doubt.
Moral purpose and earnestness.
Interest in social problems (poverty, industry, women).
Realism in the novel.
Rise of the novel as the main form; serial publication.
Pride in progress and empire, mixed with anxiety.
Variety in poetry: dramatic monologue, elegy, narrative verse.
Q4. Write a note on the Victorian novel.
Dominant literary form; read by a growing middle class.
Realistic picture of society; long, detailed plots.
Social criticism: Dickens on poverty and child labour (Oliver Twist, Hard Times).
Psychological depth: George Eliot.
Women's voices: the Brontës (Jane Eyre).
Fate and rural life: Hardy (Tess).
Serialisation and moral endings.
Q5. Compare Tennyson and Browning.
Tennyson: musical, polished verse; themes of doubt, faith, legend (Idylls); representative poet of the age.